Frequently Asked Questions
Shipping
All items will be shipped in Heapsgood compostable packaging. Unfortunately our labels are not compostable so please take these off before chucking it in your compost.
All items will be shipped within 2 business days of purchase, using Australia Post’s regular parcel delivery service. You will be notified and sent tracking information as soon as it is available.
We don’t charge postage for any orders in Australia because we love you.
Please sling us an email if you have any enquiries. ladywiththebraid@gmail.com
Returns
If your ready made Lady with the Braid purchase doesn’t fit, please contact me and we can organise to either exchange the product or receive a store credit for the value of the item. You'll have to pay for postage.
Custom order sales can not be returned unless the item is faulty.
If your item is faulty (god forbid) you may exchange the item or receive a store credit to the same value. Lady with the Braid will reimburse any postage costs.
Items must be returned within 30 days of the purchase. They must be in the original condition with all tags still attached.